Thank you for shopping at ezyovet.com. We strive to process and ship your orders as quickly as possible. Please review the following shipping information to understand our policies, delivery times, and any applicable fees.
1. Order Processing Time
Orders are typically processed within 3-5 business days (excluding weekends and holidays) after payment confirmation.
During peak seasons or promotions, processing times may be extended.
2. Shipping Options & Delivery Times
We offer the shipping methods:
Shipping Method Estimated Delivery Time
Standard Shipping 3–7 business days
International Shipping 7–15 business days
Delivery times are estimates and not guaranteed. Delays due to customs, weather, or carrier issues may occur.
3. Shipping Destinations
We currently ship to the (whole) world.
For international orders, customers are responsible for any customs fees, taxes, or import duties.
4. Shipping Confirmation & Tracking
Once your order ships, you’ll receive a confirmation email with a tracking number (if applicable).
Tracking updates depend on the carrier (e.g., USPS, FedEx, UPS, DHL).
5. Undeliverable or Lost Packages
If a package is returned as undeliverable (due to an incorrect address), we will contact you to reship (additional fees may apply).
If a package is lost in transit, please contact us within 1-3 days, and we’ll assist in filing a claim with the carrier.
6. Returns & Refunds Due to Shipping Issues
If your order arrives damaged or incorrect, notify us within 1-3 days with photos for a replacement or refund.
See our Return Policy for full details.
7. Contact Us
For any shipping-related questions, email service@ezyovet.com.